GoDaddy Email Hub: Login, Setup, & Troubleshooting Guide

You did it. You bought the perfect domain name. But a domain is just an address; you still need a mailbox. That’s where the GoDaddy Email Hub comes in, and let’s be honest, this is often where the frustration begins. Suddenly you’re knee-deep in terms like “IMAP,” “MX Records,” and “SMTP,” when all you want to do is send an email from your professional address.

I’ve been there. I’ve spent countless hours troubleshooting these exact systems for clients (and, in my early days, for myself). The GoDaddy ecosystem is powerful, but it’s not always straightforward.

This is your complete, one-stop guide. We will walk through every part of the GoDaddy email system, from the first-time setup to the “why isn’t this working” panic. We’ll cover your login, setup on every device, and the exact troubleshooting steps I use to fix 99% of common issues.

What Is the GoDaddy Email Hub?

The “GoDaddy Email Hub” isn’t a single product you can buy. It’s the general term for GoDaddy’s entire email ecosystem. It’s the dashboard, the login portals, and the various email plans they offer to businesses and individuals. When you’re “in the Hub,” you’re managing your GoDaddy email.

The single biggest point of confusion for new users is that GoDaddy sells different types of email. The login page and setup settings for one are completely different from the other. Figuring out which one you have is Step Zero.

GoDaddy Professional Email vs. Microsoft 365 from GoDaddy

You must know which plan you purchased.

GoDaddy Professional Email: This is GoDaddy’s basic, no-frills email plan. It’s affordable, gives you a custom address (like you@yourdomain.com), and has a simple webmail interface. Behind the scenes, its servers are often secureserver.net.
Microsoft 365 from GoDaddy: This is the full-powered, premium option. GoDaddy is reselling Microsoft’s best-in-class email (Outlook, Exchange) packaged with Office apps (Word, Excel, etc.). This is a far more robust and reliable service.

Here’s a quick comparison:

Feature	GoDaddy Professional Email	Microsoft 365 from GoDaddy
Core Service	Basic Webmail (IMAP/POP)	Microsoft Exchange
Webmail Portal	`email.godaddy.com`	`login.microsoftonline.com`
Best For	Solopreneurs, beginners, basic needs	Businesses, teams, users who need reliability
Main Feature	Just email	Email, Calendar, Contacts, Teams, Office Apps
Setup Type	Manual (IMAP/SMTP settings)	Automatic (Exchange autodiscover)

If you don’t know which one you have, log in to your main GoDaddy account, go to “My Products,” and look under “Email & Office.” It will tell you the plan name.

How Do I Log In to My GoDaddy Email? (GoDaddy Email Login Guide)

Your email login page is not the same as your GoDaddy.com customer account login. This is the second most common point of confusion. Your GoDaddy account is for billing and managing your products; your email login is for reading and sending mail.

The Direct Webmail Login (For Professional Email Users)

This is the fastest way to check your email if you have the basic “Professional Email” plan.

How to do it: Go directly to email.godaddy.com.
Username: Your full email address (e.g., info@mycoolbusiness.com).
Password: Your email password (which you set when you created the email).

I recommend bookmarking this page. It’s the simplest way to get to your inbox.

Logging in via the Microsoft 365 Portal (For Exchange Users)

If you have the “Microsoft 365” or “Exchange” plan, you are a Microsoft customer, and you’ll use their login page.

How to do it: Go to login.microsoftonline.com or outlook.office.com.
Username: Your full email address (you@yourdomain.com).
Password: Your Microsoft 365 password.

You can start from the GoDaddy login page, and it will just redirect you here, but this is the direct path.

Logging in Through Your GoDaddy Customer Account

This isn’t for reading email, but for managing it (like resetting a password or creating a new user).

Go to godaddy.com and sign in with your customer number and password.
Navigate to your “My Products” page.
Scroll down to “Email & Office.”
Find the email plan you want to manage and click the “Manage” button.
This will take you to the Email & Office Dashboard, where you can see all your user accounts, reset passwords, and create aliases.

Help! I Forgot My GoDaddy Email Password

You cannot reset your email password from the email login screen. For security, you must prove you own the account.

Log in to your main GoDaddy.com customer account.
Go to “My Products” > “Email & Office.”
Find your email plan and click “Manage.”
You will see a list of your email users (e.g., info@..., sales@...).
Click on the user whose password you need to reset.
You will see an option to “Change Password.”
Create a new, strong password. It may take 5-10 minutes for the change to sync.

For a streamlined guide focused just on getting logged in, you can also check out our dedicated GoDaddy Email Login article.

How Do I Set Up My GoDaddy Professional Email for the First Time?

This is the first step after you buy an email plan. You have to “provision” your account and create your first email address.

This guide focuses on setting up the account itself. If you’re looking for a guide on how to choose and register a professional email, we have a full walkthrough on how to create a professional GoDaddy email address from scratch.

Step-by-Step: Creating Your First Email Address

Log in to GoDaddy.com with your customer account.
Go to My Products. You will see all your purchases (domains, hosting, etc.).
Find your email plan. If it’s your first time, it will likely have a “Set Up” button next to it. Click it.
Select Your Domain. GoDaddy will ask you, “Which domain do you want to associate this email with?” Choose your domain (e.g., mycoolbusiness.com) from the dropdown list.
Create the User. This is the fun part.
- Username: This is the part before the @. For example: info, your.name, or sales.
- Password: Create a very strong, unique password for this email account.
- External Email: Add a personal email address (like your Gmail) as a recovery and notification address. This is very important.
Click Create. GoDaddy’s system will now provision your mailbox. This can take anywhere from 5 minutes to an hour. Be patient.
Once it’s ready, your dashboard will show “User Created,” and you can log in via the webmail portal.

Understanding Email Aliases vs. Forwarding

Your plan will likely come with the ability to create aliases or forwards. These are not new inboxes; they are just “pointers.”

Email Alias: A nickname. For example, you can create the alias sales@mycoolbusiness.com and have it deliver directly to your main you@mycoolbusiness.com inbox. The sender doesn’t know the difference, and it makes your 1-person company look larger.
Email Forward: A mail-forwarding service. You can create admin@mycoolbusiness.com and have it forward any mail it receives to an external address, like my.personal.email@gmail.com. This is useful for convenience, but you can’t reply from the admin@ address.

GoDaddy Email Settings: The “Cheat Sheet” (IMAP, POP3, SMTP)

This is the most technical part, but don’t worry. These are just the server addresses that email clients (like Outlook or Apple Mail) need to talk to your GoDaddy mailbox.

You only need these settings if you have the “Professional Email” plan. If you have Microsoft 365, you should always just select the “Exchange” or “Microsoft 365” option in your app, and it will set itself up automatically.

What’s the Difference Between IMAP and POP3?

You will be asked to choose between IMAP and POP3. The answer is simple: Always use IMAP.

IMAP (Internet Message Access Protocol): This is the modern standard. It syncs your email with the server. If you read an email on your phone, it will show as “read” on your computer. If you delete it on your laptop, it’s gone from your phone. It’s like Google Docs—everything is live and in the cloud.
POP3 (Post Office Protocol 3): This is an old, outdated method. It downloads your email to a single device and then (usually) deletes it from the server. If your laptop dies, all your email is gone. It’s like a Word document saved to your desktop. Avoid it.

Settings for GoDaddy Professional Email (secureserver.net)

Use these settings when any app asks for them. The #1 mistake people make is a typo, so copy and paste these carefully.

Setting	Type	Server Address	Port	SSL/TLS
Incoming	IMAP	`imap.secureserver.net`	`993`	Yes (SSL/TLS)
Incoming	POP3	`pop.secureserver.net`	`995`	Yes (SSL/TLS)
Outgoing	SMTP	`smtpout.secureserver.net`	`465`	Yes (SSL/TLS)
Outgoing	SMTP	`smtpout.secureserver.net`	`587`	Yes (TLS/STARTTLS)

Pro Tip: Your username is your full email address (you@yourdomain.com). Your password is the email password you created. For the outgoing (SMTP) server, it will always require you to enter your username and password again, even if it says “optional.”

How to Set Up GoDaddy Email on Any Device (Mobile & Desktop)

Now, let’s use those settings to get your email on the devices you actually use.

Setting Up GoDaddy Email on iPhone or iPad (iOS)

Go to Settings > Mail > Accounts.
Tap Add Account.
If you have M365: Tap Microsoft Exchange. Enter your full email address and password. It will auto-discover everything.
If you have Professional Email:
- Tap Other.
- Tap Add Mail Account.
- Enter your name, your full email address, your password, and a description.
- On the next screen, select IMAP at the top.
- Enter the “Incoming Mail Server” settings from the cheat sheet above (Host Name: imap.secureserver.net, Username: your full email).
- Enter the “Outgoing Mail Server” settings (Host Name: smtpout.secureserver.net, Username: your full email).
- Tap Next. Your phone will verify the settings. If it’s successful, you’re done!

Setting Up GoDaddy Email on an Android Device

The steps are very similar, but the menu names may vary slightly. The easiest way is through the Gmail app.

Open the Gmail app.
Tap your profile picture or menu icon (top right or left).
Scroll down and tap Add another account.
If you have M365: Tap Exchange and Office 365. Enter your email and follow the on-screen prompts.
If you have Professional Email:
- Tap Other (IMAP).
- Enter your full email address.
- Enter your password.
- For the “Incoming server,” enter imap.secureserver.net (Port 993, Security: SSL/TLS).
- For the “Outgoing server,” enter smtpout.secureserver.net (Port 465, Security: SSL/TLS).
- Follow the prompts to name your account.

Setting Up GoDaddy Email on Windows Mail

Open the Mail app.
Click the Settings gear icon (bottom left).
Click Manage Accounts > Add Account.
If you have M365: Choose Office 365. Enter your email and password.
If you have Professional Email:
- Choose Advanced setup.
- Choose Internet email.
- Fill in the fields:
  - Account Name: (e.g., “Work Email”)
  - Your Name: (Your display name)
  - Incoming email server: imap.secureserver.net:993
  - Account type: IMAP4
  - Email address & Username: Your full email
  - Password: Your email password
  - Outgoing (SMTP) email server: smtpout.secureserver.net:465
  - Make sure all “SSL” checkboxes are checked.
- Click Sign in.

Setting Up GoDaddy Email on Mac Mail

Open the Mail app.
From the menu bar at the top, click Mail > Add Account.
If you have M365: Select Microsoft Exchange. Click Continue. Enter your email and sign in through the Microsoft portal.
If you have Professional Email:
- Select Other Mail Account…. Click Continue.
- Enter your name, full email address, and password. Click Sign In.
- It will say “Unable to verify account name or password.” This is normal.
- A new form will appear. Fill it out:
  - Email Address & Username: Your full email
  - Account Type: IMAP
  - Incoming Mail Server: imap.secureserver.net
  - Outgoing Mail Server: smtpout.secureserver.net
- Click Sign In. It will verify and add the account.

Setting Up GoDaddy Email on Outlook (Desktop)

Outlook is the easiest desktop client because it’s so smart.

Open Outlook. Go to File > Add Account.
Type in your full email address (you@yourdomain.com).
Click Connect.
Outlook will now auto-discover your settings. It will recognize both Microsoft 365 plans and GoDaddy’s secureserver.net IMAP settings.
It will prompt you for your password. Enter it.
You’re done.

GoDaddy Email Not Working? (The Troubleshooting Guide)

Okay, so you’ve followed the steps, but it’s broken. Let’s fix it. As an IT helper, these are the exact things I check, in this order.

Problem: “I Can’t Log In to Webmail”

Your password or username is wrong. That’s it.

Solution 1: Carefully re-type your full email address (you@..., not just you).
Solution 2: Carefully re-type your password. Check Caps Lock.
Solution 3: Open an “Incognito” or “Private” browser window. Try logging in there. This bypasses any bad cache or cookies.
Solution 4: Reset your password from your main GoDaddy.com account dashboard (using the steps from the “Forgot My Password” section above).
Solution 5: Are you on the right login page? If you have M365, email.godaddy.com won’t work. Go to login.microsoftonline.com.

Problem: “I Can’t Send or Receive Emails” (But I Can Log In)

This is a DNS problem. Your domain doesn’t know where to send your mail.

Your domain’s “DNS Records” (at GoDaddy) are like the mail-forwarding instructions for the entire internet. Your “MX” (Mail eXchanger) record tells the world, “Send all mail for mycoolbusiness.com to this server.” If it’s wrong, your mail is lost.

How to Fix:
1. Log in to your GoDaddy.com customer account.
2. Go to My Products > Domains.
3. Find your domain and click DNS.
4. Look at the records. You should see entries for “MX,” “CNAME,” and “TXT.”
5. If you have GoDaddy Professional Email, your MX Record should point to smtp.secureserver.net (Priority 0) and mailstore1.secureserver.net (Priority 10).
6. If you have GoDaddy Microsoft 365, your MX Record will be much more complex, like mycoolbusiness-com.mail.protection.outlook.com.
7. The Easy Fix: At the top of the DNS page, look for a banner or option that says “Restore default DNS” or “Use GoDaddy Email defaults.” GoDaddy has a tool that will automatically delete the bad records and add the correct ones for your email plan. Use this. It will fix the problem 90% of the time.

Problem: “My Email App (Outlook/Apple Mail) Won’t Connect”

This is a server settings error. You typed something wrong.

Solution 1: Go back to the GoDaddy Email Settings “Cheat Sheet” table above.
Solution 2: Patiently, field by field, check what you entered in your app versus the table.
My Personal #1 Mistake: I often see people type smtp.secureserver.net for the outgoing server. It’s smtpout.secureserver.net. That “out” is critical.
Solution 3: Check the ports. Make sure you are using 993 (IMAP) and 465 (SMTP).
Solution 4: Make sure SSL is ON. All modern email requires an encrypted connection.
Solution 5: Make sure you entered your full email address and password for the Outgoing (SMTP) server, not just the incoming one.

Problem: “I Can Send, But I Can’t Receive” (or vice-versa)

This is a classic symptom of a settings error.

Can’t Send? Your SMTP (Outgoing) settings are wrong.
Can’t Receive? Your IMAP (Incoming) settings are wrong.

Go back to the settings “Cheat Sheet” and check the specific server that is failing.

Best Practices for Your Professional Email

Now that you’re up and running, let’s keep it that way.

Use It. The whole point of a professional email is to stop using mybusiness123@gmail.com. Use you@yourdomain.com on your business cards, website, and social media.
Enable 2-Factor Authentication (2FA). This is critical, especially for M365 users. It means that even if a hacker steals your password, they can’t log in without your phone.
Set Up a Recovery Email. In your account settings, add a personal Gmail/Yahoo address. If you get locked out, this is your only way back in.
Use Aliases. Don’t give your main email to everyone. Use info@ for your website, sales@ for inquiries, and newsletter@ for marketing. They can all filter into your one main inbox.
Watch Your Billing. I’ve seen dozens of clients whose email suddenly “broke,” only to find out their email plan expired 3 days ago. Put a reminder in your calendar.

Some users’ login issues stem from being at the wrong portal entirely. If you’re a staff member trying to access a company scheduling or payroll system, you might actually be looking for the Workforce Login, which is a separate GoDaddy product.

GoDaddy Email: The Final Verdict

So, is GoDaddy’s email service any good?

The Pros:
- Convenience: If your domain is at GoDaddy, it’s incredibly simple to add an email plan.
- All-in-One Billing: Your domain, website, and email are all on one bill.
- The M365 Plan is Excellent: Microsoft 365 is the industry standard for business email. It’s fast, reliable, and powerful.
The Cons:
- “Professional Email” is Basic: The cheap plan is very basic. Its webmail is clunky, and it’s more prone to spam filter issues.
- Support is a Mixed Bag: You will be talking to GoDaddy support, not Microsoft. This can be frustrating when you have a complex Exchange-level problem.
- It’s Not Always the Cheapest: You can often get Google Workspace or a standalone Microsoft 365 plan for a similar price, and those services are their only focus.

As a company, GoDaddy is a “jack of all trades” for small businesses. Their email is a convenient and functional add-on, but it’s not their primary specialty.

I’ve helped you through the login, the setup, the settings, and the troubleshooting. You are now equipped to manage your GoDaddy Email Hub like a pro.