How to Contact Vinted Customer Support

Let’s be real: you’re not here for fun. You’re here because you need to contact Vinted customer support, and you’ve just discovered that they don’t have a phone number, a public email address, or a simple “live chat” button. It can feel like you’re trying to find a secret door.

You’re likely dealing with a problem—an order that never arrived, an item that isn’t as described, or an account issue—and the last thing you want is a scavenger hunt.

As someone who has navigated the Vinted support system many times, I can tell you there is a clear-cut method. Vinted wants you to follow a specific path. This guide will show you that path, step-by-step, so you can stop searching and start solving your problem.

The Most Important Thing to Know: How Vinted Support Works

Vinted does not have a public customer support phone number or a direct support email. All support requests must be submitted through the “Contact us” button within the Vinted app’s Help Center or on a specific order page.

This isn’t a bug; it’s a feature. Vinted’s system is designed to triage issues. When you contact them through the app, your ticket is automatically pre-filled with your account details, the order number, and the other member’s information. This is the fastest way to get your specific problem to the right team.

Any phone number you find on Google is almost certainly a scam. Do not call it.

The Fastest Way to Contact Vinted (Direct Links)

While you must be logged in to submit a request, here are the direct links to the official Vinted Help Center.

Vinted UK Help Center: https://www.vinted.co.uk/help
Vinted US Help Center: https://www.vinted.com/help
Vinted France Help Center: https://www.vinted.fr/help

These pages are your starting point. You will use them to find the “Contact us” button, which we’ll show you how to do next.

What Is the Vinted Support Email Address?

Vinted does not have a public support email address for general inquiries.

I know that’s frustrating. But emailing an old or unofficial address (like support@vinted.com or legal@vinted.com) will not get you help. You will either get no reply or, more likely, an auto-reply telling you to use the Help Center.

The only way to get a ticket into their system is by using the official form.

How to Contact Vinted Customer Support (Step-by-Step in the App)

This is the most common and effective method. You must follow these steps in order, as the “Contact us” button is intentionally hidden inside relevant articles.

Your Goal: Find a Help Center article that is related to your problem. At the bottom of that article, the “Contact us” button will appear.

Step 1: Go to Your Profile and Find the Help Center

First, open your Vinted app.

Tap the “Profile” icon in the bottom-right corner.
Scroll down and tap on “Help Center.”

[Image placeholder: Screenshot of the Vinted app profile screen, highlighting the “Help Center” button.]

Step 2: Search for Your Topic

You will now see a search bar. Type in the keywords for your problem.

Example: “Item not as described”
Example: “Account blocked”
Example: “Refund”

Vinted will show you a list of suggested articles.

Step 3: Select a Relevant Article

This is the most important step. You must click on an article. Do not just stay on the search results page.

If your item is broken, click the article “What to do if your item is not as described.”
If your account is suspended, click “My account was blocked.”

Step 4: Find the “Contact us” Button

Scroll all the way to the bottom of the help article. You will see a small section, often under the “Was this article helpful?” prompt.

There, you will find a “Contact us” button. Tap it.

[Image placeholder: Screenshot of the bottom of a Vinted help article, showing the “Contact us” button.]

Step 5: Fill Out the Form (Your Support Ticket)

Tapping this button will open a support ticket.

It’s Pre-Filled: The form will already know who you are. If you accessed this via an order, it will also pre-fill the order number.
Explain Your Issue: Clearly and calmly state what went wrong (see our tips below).
Attach Proof: This is critical. Tap the “Attach photos” button. You must include screenshots of your conversation, photos of the item, or photos of the shipping label.

When you’re done, hit “Send.” You have now officially created a support ticket. You will see responses in your Vinted Inbox, and you should also receive an email notification.

How to Contact Vinted on a Desktop Computer

The process is almost identical to the app.

Log in to your account on Vinted.com (or your country’s domain).
In the top menu, click “Help Center.”
Use the search bar to find an article related to your issue (e.g., “shipping problem”).
Click the article to open it.
Scroll to the very bottom of the page.
Click the “Contact us” button.
Fill out the form with your details and attach any photo evidence.
Click “Send.”

How to Get a Faster Response from Vinted Support

A “no response” from Vinted is frustrating. It’s often not because they are ignoring you, but because your ticket is unclear, has no proof, or you keep creating new ones.

1. Write the Perfect Support Ticket (Be a Good Reporter)

The support agent is a real person. Make their job easier.

Be Polite: “Help me!” is not as effective as “Hello, I’m having a problem with an order and would appreciate your help.”
Be Factual: Stick to a clear timeline.
- Bad: “This seller is a total scammer, they sent me garbage, I want my money back now, this app is a joke.”
- Good: “On Oct 25, I purchased Order #[number]. The item (a blue coat) arrived today. The listing described it as ‘new,’ but it has a large tear in the lining (see photo 1) and a stain on the collar (see photo 2). I have tried to resolve this with the seller ([seller’s username]), but we could not agree. Please review my case for a refund.”
Include All Usernames: Always state your username and the exact username of the other member involved.

2. Attach High-Quality, Upright Photos

Your photos are your only proof. A blurry photo or a sideways one makes you look less credible.

Take photos in bright, natural light.
Show the entire item, then a close-up of the flaw (stain, tear, etc.).
Take a picture of the shipping box and label.
If your photos are sideways, fix them! A support agent shouldn’t have to crane their neck. It’s easy to rotate photos on any phone or computer before you attach them.

3. Choose the Right Category

The Help Center is a maze. Choosing the right article to find your “Contact us” button is important.

Don’t just click the first article. Find the one that best matches your problem.
This isn’t a test where you have to find the correct multiple-choice answer, but being in the right category (e.g., “Refunds” vs. “Shipping”) will get your ticket to the right department faster.

4. DO NOT Send Multiple Tickets

This is the #1 mistake I see people make. They get impatient after 24 hours and send another message. And then another.

This will not help. It will hurt.

Most support systems, Vinted’s included, are “first in, first out.” When you submit a new ticket for the same issue, you are often resetting your place in the queue. You’re essentially sending yourself to the back of the line, over and over.

Send one ticket. Be patient. Wait at least 48 hours.

5. Check Your Vinted Inbox (and Email Spam)

Your reply from Vinted will appear in two places:

Your Vinted Inbox: It will be in a new message thread titled “Vinted Support.”
Your Email: A copy will be sent to the email address you registered with.

Check your email’s spam or “Promotions” folder. It’s very common for support replies to get filtered by mistake.

Common Issues: When & How to Contact Support

Your problem determines how you should contact support.

Issue 1: “Item Not as Described” (INAD)

If an item arrives damaged, fake, or completely different, you must act fast.

DO NOT CLICK “Everything is OK.” This releases your payment to the seller.
Go to your conversation with the seller.
Tap the “I have an issue” button. This must be done within 2 days of the item being marked as “delivered.”
This pauses the order and officially starts a dispute.
First, try to resolve it with the seller.
If you cannot agree, Vinted Support will step in after you escalate it. The “Contact us” button will appear within this dispute process.
Be prepared with your photos. As a seller, this is why it’s a good idea to add a logo to a picture of your item, but as a buyer, you must show clear, unaltered photos of the flaw.

Issue 2: “Order Never Arrived” (Lost in Transit)

Your tracking says “delivered,” but your porch is empty. Or, the tracking hasn’t updated in a week.

Again, go to the order and tap “I have an issue” within the 2-day window.
Select the option for “Item not received.”
Vinted’s system will open an investigation with the shipping carrier. This is often automated.
You will get an “in-app” support ticket where Vinted will post updates. Be patient; this can take several business days as they have to wait for the carrier to respond.

Issue 3: “My Account Was Suspended or Blocked”

This is one of the scariest issues. You try to log in and get a message that you are blocked. This means you can’t use the in-app support.

Do not panic. This is often automated for selling prohibited items, suspected counterfeit items, or for security reasons.
You must use the desktop Help Center while logged out.
Go to vinted.com/help.
Navigate to the topic: “My Account & Settings” -> “My account was blocked.”
Read the article. At the bottom, you will find a “Contact us” button.
This will open a special form for locked-out users. You will have to provide your username and the email associated with your account.
This is your only channel for an appeal. Be polite, state your case, and provide any proof you have that you didn’t break the rules.

Issue 4: “I Need a Refund” (Refund Help)

You do not need to contact Vinted to ask for a refund. Refunds are an automatic part of the dispute process.

You should only contact Vinted about a refund if:

Your return was delivered back to the seller, but they haven’t confirmed it, and 2 days have passed.
Vinted support already approved your refund, and you haven’t received the money in your bank account after 5-10 business days.

In this case, find the Help Center article “My refund status” and use the “Contact us” button at the bottom.

Issue 5: A Seller is Harassing Me or Selling Fakes

This is different from a support ticket. This uses the “Report” feature.

To Report a Listing (e.g., a counterfeit item):
1. Go to the item’s listing page.
2. Tap the three dots (…) in the top-right corner.
3. Tap “Report” and choose the reason (e.g., “Counterfeit item”).
To Report a User (e.g., harassment, spam):
1. Go to the user’s Profile page.
2. Tap the three dots (…) in the top-right corner.
3. Tap “Report” and choose the reason.

This is a “silent” report. Vinted’s moderation team will review it, but you will not get a personal reply.

What If Vinted Support Gives No Response? (Alternative Methods)

You sent your ticket, you’ve waited 48-72 hours, and all you hear is crickets. This is frustrating. Before you give up, try these two “public” options.

1. The Vinted Community Forum

Inside the app (Profile > Community Forum), you can post your question.

Important: This is not Vinted Support. This is a forum of other buyers and sellers.
Do not post personal information, order numbers, or usernames.
Do post your situation and ask for advice. (e.g., “Hey, my item tracking has been stuck for 10 days. Vinted hasn’t replied. Has this happened to anyone?”)
Often, an experienced user will give you advice that you missed, or a Vinted team member (a “Mod”) may see the thread and give you a general answer.

2. Contact Vinted on Social Media (The Public Nudge)

Most companies hate bad PR. A polite, public message on X (formerly Twitter) can often get your ticket “escalated.”

Vinted’s X/Twitter Handle: @Vinted
What to post:Do not post your order details.
- Good: “Hi @Vinted, I’m waiting for a reply to a support ticket (#[ticket number]) from 5 days ago regarding a lost package. Can someone please take a look?”
- Bad: “Hi @Vinted, [seller_username] is a scammer and ripped me off! My order is #[number] and they sent me a fake. This app is terrible!”
This “public nudge” often gets your ticket assigned to a social media support team who can look it up and push it through.

Beware of Vinted Support Scams

Because Vinted is hard to contact, scammers have filled the void. You must be aware of these.

The Fake Phone Number: As mentioned, any “Vinted Support Phone Number” you find on Google is a 100% scam. They will try to get your password or credit card info.
The Social Media “Helper”: You post “Vinted support is not helping me!” on Twitter. A random account replies, “Hi, I’m a Vinted Support rep. Please DM me your login details and password so I can help you.” This is a scam. A real Vinted rep will never ask for your password.
The “Hacker” Helper: In online forums, you’ll see posts like “My account was locked so I hired ‘TechWizard’ on Instagram and he got it back for me!” This is a scam to get you to pay a “hacker” who will just take your money and disappear.

Vinted is a major international marketplace, as its Wikipedia page shows, and it has these strict, in-app-only support systems to protect itself and its users from fraud. The only way to stay safe is to only use the official channels.

Your Final “Contact Vinted” Checklist

Before you hit “Send” on your ticket, run through this list.

[ ] Is this about a specific order? If yes, I am contacting support by clicking “I have an issue” on that order page.
[ ] Is this a general question? If yes, I have found a relevant Help Center article and am using the “Contact us” button at the bottom.
[ ] Is my explanation clear and factual? (No anger, just facts.)
[ ] Did I include the other user’s exact username?
[ ] Did I attach clear, upright photos of the flaw, the item, and the shipping label?
[ ] Have I only opened one ticket for this problem?

If you can check all those boxes, you have done everything right. Now, all you can do is be patient and wait for a reply.